← Back to home

Terms and Conditions

Last Updated: December 2025

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and IANLAN LLC (“IANLAN,” “we,” “us,” or “our”) regarding your use of our services. By subscribing to, accessing, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

2. Service Description

IANLAN provides colocation and network services (“Services”) to commercial customers. Services are subject to availability in your area and may vary based on location, network capacity, and technical limitations. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. Account Registration and Responsibilities

You must provide accurate, complete, and current information during the registration process. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring compliance with these Terms by all users of your connection
• Providing and maintaining compatible equipment for service delivery

4. Acceptable Use Policy

You agree not to use the Services for any unlawful or prohibited activities, including but not limited to:

• Violating any applicable local, state, national, or international law
• Transmitting malicious code, viruses, or harmful software
• Engaging in network abuse, including denial-of-service attacks
• Reselling, redistributing, or sharing bandwidth without prior written authorization from IANLAN
• Interfering with or disrupting the Services or servers connected to the Services
• Accessing or attempting to access accounts, systems, or networks without authorization
• Transmitting spam, unsolicited bulk email, or engaging in email harvesting
• Hosting servers or running services that violate third-party terms of service
• Excessive bandwidth consumption that degrades service quality for other customers

Violation of this Acceptable Use Policy may result in immediate suspension or termination of Services without refund.

5. Payment Terms

You agree to pay all fees associated with your selected service plan. Payment terms include:

• Monthly service fees are due in advance on the billing date specified in your account
• Late payments may result in service suspension and late fees
• Installation fees, equipment charges, and other one-time fees are non-refundable
• Price changes will be communicated at least 30 days in advance
• You are responsible for all charges until service is properly terminated

6. Service Level and Limitations

While we strive to provide reliable service, IANLAN does not guarantee uninterrupted or error-free service. Service may be affected by:

• Scheduled maintenance (notice will be provided when possible)
• Force majeure events including natural disasters, power outages, and severe weather
• Third-party network failures or equipment malfunctions
• Customer equipment issues or configuration errors

Advertised speeds represent maximum potential speeds and are not guaranteed at all times. Actual speeds may vary based on network congestion, customer location, equipment, and other factors.

7. SMS and Text Message Communications

By subscribing to IANLAN Services and providing your mobile phone number, you automatically consent to receive transactional and service-related SMS text messages from IANLAN to the mobile number you provided. This includes but is not limited to:

• Network outage and maintenance notifications
• Service appointment reminders and confirmations
• Billing reminders and payment confirmations
• Account security alerts and verification codes
• Critical service updates and emergency notifications

Opt-Out: You may opt out of receiving these transactional messages at any time by texting STOP to any message from IANLAN. However, opting out may limit our ability to provide timely service notifications. You may also text HELP for assistance.

Promotional Messages: IANLAN may also offer promotional and marketing SMS messages (service upgrades, special offers, etc.). These promotional messages require separate explicit opt-in consent and are not automatically included with your service subscription. You can opt in to promotional messages through our website or by contacting customer support.

Message Rates: Message and data rates may apply based on your mobile carrier’s plan. Message frequency for transactional messages varies based on account activity and service needs.

8. Equipment

IANLAN may provide equipment necessary for service delivery. If equipment is provided:

• Equipment remains the property of IANLAN and must be returned upon service termination
• You are responsible for equipment damage or loss not resulting from normal use
• Unauthorized modification or tampering with equipment is prohibited
• Equipment must be accessible for maintenance and upgrades

9. Intellectual Property

All content, trademarks, logos, and intellectual property associated with IANLAN Services remain the exclusive property of IANLAN LLC. You may not reproduce, distribute, or create derivative works without express written permission.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IANLAN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Services
• Service interruptions or delays
• Unauthorized access to your data or communications
• Errors, mistakes, or inaccuracies in the Services
• Third-party content or conduct on the network

Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid to IANLAN in the three months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless IANLAN, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Service Termination

Either party may terminate service with 30 days’ written notice. IANLAN may immediately suspend or terminate your service without notice if:

• You violate these Terms or the Acceptable Use Policy
• Your account is delinquent
• Your use of Services poses a security risk or disrupts network operations
• Required by law or court order

Upon termination, you must return all IANLAN-provided equipment within 14 days or be charged the full replacement cost.

13. Dispute Resolution

Any dispute arising from these Terms or the Services shall first be addressed through good-faith negotiations. If unresolved, disputes shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. You waive the right to participate in class-action lawsuits against IANLAN.

14. Changes to Terms

IANLAN reserves the right to modify these Terms at any time. Material changes will be communicated via email or account notification at least 30 days before taking effect. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which IANLAN operates, without regard to conflict of law principles.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and IANLAN regarding the Services and supersede all prior agreements and understandings.

18. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

IANLAN LLC
Email: support@ianlan.net
Phone: Contact your local service representative