Privacy Policy

Last Updated: December 2025

1. Introduction

IANLAN LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet service and visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, address, email address, telephone number, and payment information when you register for our services
Service Usage Data: Information about your use of our services, including bandwidth usage, connection times, and network performance data
Communications: Records of your correspondence with us, including customer service inquiries and technical support requests
SMS Opt-Out Data: Mobile phone number and consent records when you opt in to receive SMS notifications
Technical Data: IP addresses, device identifiers, browser types, and operating system information

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process billing and payments
Send service notifications, technical alerts, and security updates
Respond to customer service requests and provide technical support
Monitor and analyze network performance and troubleshoot technical issues
Comply with legal obligations and enforce our Terms of Service
Detect, prevent, and address fraud, security, or technical issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With vendors who perform services on our behalf, such as payment processing and network infrastructure providers
Legal Requirements: When required by law, subpoena, or court order, or to protect our rights and property
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service usage data may be retained for network performance analysis and capacity planning purposes.

7. Your Privacy Rights

You have the right to:

Access and receive a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal retention requirements
Opt-out of SMS communications by texting STOP to any message from us
Object to or restrict certain processing of your information

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. SMS Communications

If you opt in to receive SMS notifications, message frequency varies based on service alerts and updates. Message and data rates may apply. You can opt out at any time by texting STOP to any message from us, or text HELP for assistance. Your SMS consent data is strictly protected and never shared for third-party marketing purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

IANLAN LLC
Email: privacy@ianlan.net
Phone: Contact your local service representative